Frequently asked questions

General

What is Prosano Health Advanced Primary Care?

Prosano Health is an advanced primary care model aimed at delivering affordable, convenient, and personalized care either virtually or at a neighborhood Care Center. As an advanced primary care center, Prosano Health goes further by focusing on an exceptional patient care experience, grounded in a focus on quality of care and outcomes, and integrating many core services into one location.

Prosano Health is open exclusively to BCBSAZ members through BlueSignature Prosano plans. Members and their families will have the convenience of one location for many services, the support of both virtual care options for primary care/urgent care needs and behavioral health, and the larger PPO network for healthcare needs beyond the care offered at Prosano Health.

Prosano Health offers one-stop access to your primary care team (including pediatric well visits for children 5 years and older, and acute care for all ages), behavioral health practitioners, lab services, and same or next-day appointments, all in the same location. While you will have access to a wide network of PPO providers, you will pay less and get more by making Prosano Health your home base for primary care.

When you need to see a specialist or lab outside of your Prosano Health Care Center, a Clinical Care Guide can partner with you to find the right provider within our greater PPO network and help you navigate setting up a timely appointment.

How is Prosano Health Advanced Primary Care different from the primary care doctor I already go to?

Advanced Primary Care goes beyond what most traditional primary care clinics can offer. It goes further due to the design of both the care model and overall member experience. The core of the model allows the care team to focus on your whole health which means their attention is on quality of care and outcomes as opposed to getting patients in and out of the office. This means as a Prosano Health patient, you will have more time with your provider and the care team, as well as more coordinated care, including:

A focus on the many aspects of our health and wellness. (Prevention and chronic care management including our mental wellness.)
Team-based care with care coordination and behavioral health integration
All services* provided by the Prosano Health Team, in person or virtually, are of no cost to you as a member (*pharmacy prescription have the standard copays per the BCBSAZ Prescription Drug Formulary)

Services

What core services will be available?

Prosano Health will provide primary care—including pediatric care (well visits for children 5 years and older, and acute care for ages 0-17 years old), behavioral healthcare and laboratory services.

What specialty services will be available at the Prosano Care Center?

While the Prosano Health team will not offer specialty services: our Clinical Care Guide and the Benefits Liaison will be there to help you make appointments with specialists, including understanding whether they are in-network or out-of-network and your potential costs of your specialist visit based on your benefit plan.

Will the Prosano Care team provide outreach, reminders and assist in scheduling member preventive and wellness check-ups based on their health profile, age, and other risk factors?

Yes, Prosano Health will be sending proactive reminders about recommended preventive and wellness exams and assist patients with scheduling appointments.

Does Prosano Health offer urgent care?

Prosano Health primary care providers can address a wide range of urgent and acute concerns. Because they offer same or next-day appointment availability, Prosano Health is a great option for urgent needs during care center hours. The care center also includes access to afterhours care, with Prosano providers on call and a 24/7 Nursing Line.

Am I paying the entire cost for Specialists, Urgent Care and Emergency Room Visits?

Outside of Prosano Health, you are responsible for the cost in accordance with your health plan. Please review your Summary of Benefits and Coverage and Benefit Book to determine what costs apply. If you do come to Prosano for a same or next-day care visit during office hours, that is a part of our no-cost model of service offerings.

Is nutrition and weight loss counseling available at Prosano Health?

Prosano Health physicians and nurse practitioners can provide nutritional recommendations and support weight loss goals.

Does Prosano Health offer pediatric services?

The Prosano Health Center can provide pediatric primary care services ranging from routine well care for children 5 years and older to acute care visits for all ages.

Is women’s health available at Prosano Health?

The team at Prosano Health can provide preventive care and screenings for women, including regular gynecological checkups.

Will allergy testing be available at Prosano Health Care Center?

Allergy testing, skin testing is the gold standard for detecting true allergens and this would be done by a board-certified allergist. This wouldn’t be a procedure that we would perform in the Advanced Primary Care Center. We would have the ability to perform a blood test for allergens; however, this testing is not as specific as skin testing, and can lead to many false positives, meaning that the test shows positive, but you are not actually allergic to the substance being measured.

How do the behavioral health services work?

Prosano Health has prioritized normalizing mental wellness as a core part of the care model. When we talk about “integrated behavioral health” we are specifically talking about our Care Team, including trained behavioral health clinicians, working together with patients and families when needed, using a collaborative approach to provide patient-centered care. Examples of this care could include the need to talk to someone about major life stressors or crises, or other life experiences such as substance abuse conditions, eating disorders, health behaviors (including their contribution to chronic medical illnesses) and stress-related physical symptoms.

Vaccines and Laboratory Services

Are lab services available onsite?

Yes, certain lab services, e.g., Phlebotomy, are available onsite. When receiving lab services at Prosano Health, there is no cost for lab services.

What kinds of lab testing are available at Prosano Health?

The Prosano Health team will be able to draw and process all basic primary care laboratory testing panels with our laboratory partner Sonora-Quest.

How long will it take to get my lab results?

Lab results should post automatically to your patient portal as soon as the lab has processed them, typically taking about 1-2 days after they have been taken. The Prosano Team also will communicate with you about your results within 1-2 business days after lab results are received. In addition, as part of your wellness exam, Prosano Health will conduct onsite testing and your Care Team will discuss those results with you at the time of your visit.

Can I get my labs done at Prosano, even if they are ordered by a non-Prosano physician?

Since our commitment is to same-day appointments, we cannot commit to having capacity to perform labs ordered by other physicians but if you have an issue finding a lab or concerns about what is ordered we are happy to discuss.

Does Prosano Health offer common and travel vaccines?

Prosano health will provide basic vaccines but would likely need to refer you to a travel clinic for less common vaccines that may be required for travel to specific locations throughout the world.

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